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Auteur Edgar H. Schein
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Humble Inquiry / Edgar H. Schein (2021)
Titre : Humble Inquiry : The Gentle Art of Asking Instead of Telling Type de document : document électronique Auteurs : Edgar H. Schein, Auteur ; Peter A. Schein, Auteur Mention d'édition : Second edition, revised and expanded Editeur : Berrett-Koehler Publishers Année de publication : 2021 Importance : 192 p ISBN/ISSN/EAN : 978-1-5230-9264-2 Langues : Anglais (eng) Résumé : We live, say Edgar and Peter Schein, in a culture of “tell.” All too often we tell others what we think they need to know or should do. But whether we are leading or following, what matters most is we get to the truth. We have to develop a commitment to sharing vital facts and identifying faulty assumptions—it can mean the difference between success and failure. This is why we need Humble Inquiry more than ever.
The Scheins define Humble Inquiry as “the gentle art of drawing someone out, of asking questions to which you do not know the answer, of building relationships based on curiosity and interest in the other person.” It was inspired by Edgar's twenty years of work in high-hazard industries and the health-care system, where honest communication can literally mean the difference between life and death.
In this new edition the authors look at how Humble Inquiry differs from other kinds of inquiry, offer examples of it in action, and show how to overcome the barriers that keep us telling when we should be asking. This edition offers a deepening and broadening of this concept, seeing it as not just a way of posing questions but an entire attitude that includes better listening, better responding to what others are trying to tell us, and better revealing of ourselves. Packed with case examples and a full chapter of exercises and simulations, this is a major contribution to how we see human conversational dynamics and relationships, presented in a compact, personal, and eminently practical way.
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Sorti jusqu'au 17/09/2021Teaming / Amy C. Edmondson (2012)
Titre : Teaming : How organizations learn, innovate, and compete in the knowledge economy Type de document : document électronique Auteurs : Amy C. Edmondson, Auteur ; Edgar H. Schein, Auteur Editeur : Hoboken [New Jersey] [United States] : John Wiley & Sons Année de publication : 2012 ISBN/ISSN/EAN : 978-1-118-21674-3 Langues : Anglais (eng) Résumé : New breakthrough thinking in organizational learning, leadership, and change
Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of learning challenges today's companies face. Amy Edmondson shows that organizations thrive, or fail to thrive, based on how well the small groups within those organizations work. In most organizations, the work that produces value for customers is carried out by teams, and increasingly, by flexible team-like entities. The pace of change and the fluidity of most work structures means that it's not really about creating effective teams anymore, but instead about leading effective teaming.
Teaming shows that organizations learn when the flexible, fluid collaborations they encompass are able to learn. The problem is teams, and other dynamic groups, don't learn naturally. Edmondson outlines the factors that prevent them from doing so, such as interpersonal fear, irrational beliefs about failure, groupthink, problematic power dynamics, and information hoarding. With Teaming, leaders can shape these factors by encouraging reflection, creating psychological safety, and overcoming defensive interpersonal dynamics that inhibit the sharing of ideas. Further, they can use practical management strategies to help organizations realize the benefits inherent in both success and failure.
Presents a clear explanation of practical management concepts for increasing learning capability for business results
Introduces a framework that clarifies how learning processes must be altered for different kinds of work
Explains how Collaborative Learning works, and gives tips for how to do it well
Includes case-study research on Intermountain healthcare, Prudential, GM, Toyota, IDEO, the IRS, and both Cincinnati and Minneapolis Children's Hospitals, among others
Based on years of research, this book shows how leaders can make organizational learning happen by building teams that learn.
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